Last Updated on: 3/25/2025.
The Webstaurant Store, LLC and its associated companies (collectively “Clark Associates,” “Company,” “we,” or “us”) respect your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you and our practices for collecting, maintaining, protecting, using, and disclosing that information.
This policy applies to information that we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies regarding our collection, treatment, and use of your information. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using the Website, you accept and agree to be bound and abide by this Privacy Policy and Terms of Use. You should periodically review this privacy policy because it may change from time to time. By continuing to use the Website, you agree to be bound by such changes.
We collect several types of information from and about users of our Website, including information:
We collect this information:
The information you provide to us may include:
You may also provide information to be published or displayed (“posted”) on public areas of the Website or transmitted to other users of the Website or third parties (“user contributions”). Your user contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users on the Website with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons.
As you navigate and interact with our Website, we (and third-party companies we work with) may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We may also use technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically includes Personal Information. It helps us improve our Website and deliver a better more personalized service to you by enabling us to:
The technologies we use for this automatic data collection may include:
The tables below show the categories of personal information and sensitive personal information that we have collected in the past 12 months. Please note that while examples are listed for each category, we do not necessarily collect each of those examples listed.
|
Personal Information Category |
Examples |
Collected |
Retention Period |
|
Identifiers |
Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. |
Yes |
10 Years or Up to account deletion |
|
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information in this category may overlap with other categories. |
Yes |
10 Years or Up to account deletion |
|
Protected classification characteristics under state or federal law |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
Yes |
10 Years or Up to account deletion |
|
Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Yes |
10 Years or Up to account deletion |
|
Biometric Information |
Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
No |
N/A |
|
Internet or other similar network activity |
Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement |
Yes |
10 Years or Up to account deletion |
|
Geolocation data |
Physical location or movements. |
No |
N/A |
|
Sensory data |
Audio, electronic, visual, thermal, olfactory, or similar information. |
No |
N/A |
|
Professional or employment-related information |
Current or past job history or performance evaluations. |
Yes |
10 Years or Up to account deletion |
|
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
Yes |
10 Years or Up to account deletion |
|
Inferences drawn from other personal information |
A profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Yes |
10 Years or Up to account deletion |
In the course of providing our products, programs, services, or our Website to you, we may collect certain sensitive personal information about you. In the past 12 months, we have collected the categories of sensitive personal information shown in the table below.
|
Sensitive Personal Information Category |
Collected |
Retention Period |
|
Government identifiers (social security, driver’s license, state identification card, or passport number) |
No |
N/A |
|
Complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password) |
Yes |
Up to account deletion |
|
Precise geolocation |
No |
N/A |
|
Racial or ethnic origin |
Yes |
10 Years or Up to account deletion |
|
Religious or philosophical beliefs |
No |
N/A |
|
Union membership |
No |
N/A |
|
Genetic data |
No |
N/A |
|
Mail, email, or text messages contents not directed to us |
No |
N/A |
|
Unique identifying biometric information |
No |
N/A |
|
Health, sex life, or sexual orientation information |
No |
N/A |
We will not retain your personal information or sensitive personal information for longer than is reasonably necessary for each disclosed collection and use purpose.
We use information that we collect about you or that you provide to us, including any personal information:
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may use your personal information to develop co-branded products and services with our third-party business partners and market those products and services to you.
We use chatbots to help provide customer service and support, including through the use of a virtual assistant. A chatbot is a software application that mimics human conversations in text or voice interactions on our website or through our customer service hotline. It enables the communication between a human and a machine, which can take the form of messages or voice commands. The chatbot is designed to work without the assistance of a human operator. It responds to questions posed to it in natural language as if it were a real person using a combination of pre-programmed scripts and machine learning algorithms. When asked a question, the chatbot will answer using the knowledge database that is currently available to it. If the conversation introduces a concept it isn’t programmed to understand; it will pass it to a human operator. If you use our chatbot service, we will collect any personal information you provide to us. We will also create and store a transcript of your chat interaction with us which will then be shared with and stored by our third-party service provider. We use these transcripts and the information you provide for quality control, customer service, marketing, fraud prevention and security.
We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose granular, personal information we collect or you provide:
We may also disclose your personal information:
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, including how to opt-out of receiving targeted advertising from these vendors, you should contact the responsible provider directly.
You may also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
We use certain analytics services, such as Google Analytics, to gather information about our site visits. Learn more about Google Analytics, including opting out of Google Analytics.
You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. If you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your user contributions from the Website, copies of your user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.
Residents of certain states may have additional personal information rights and choices. For more information, see below.
You may be able to configure your device or browser to automatically communicate your preference to opt out of the sale and transfer of your personal information. We will recognize signals communicated to us that are in a commonly used and recognized format, and we will apply your preferences to your browser or device. If you have an account with us and are logged into your account when we receive your “do not track” signal, we will apply your preference to your account settings.
If you are a resident of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, this section applies to you.
Your Rights
Subject to certain exceptions and limitations, you have the following rights:
• The right to request that we tell you (i) whether we are processing or have processed information about you; (ii) what personal information we have collected about you, (ii) the sources of that information, (iii) the business or commercial purposes for collecting, selling or sharing the personal information; and (iv) the categories of third-parties to whom we have disclosed personal information.
• The right to request that we provide you with a copy of your personal information.
• The right to request that we delete your personal information.
• The right to opt-out of the sale of your personal information.
• The right to opt-out of the sharing of your personal information for cross-context behavioral advertising or targeted advertising.
• The right to opt out of profiling in furtherance of decisions that produce legal effects or effects of similar significance.
• The right to direct us to limit the use or disclosure of your sensitive personal information.
• The right to correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and our purpose for processing the personal information.
• The right to not be discriminated against for exercising your rights above.
Please be advised that, if you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. In the 12 months preceding the last updated date above, we have not used or disclosed sensitive personal information for purposes to which the right to limit use and disclosure applies.
Exercising your rights
To exercise your rights described in this privacy policy, you may submit a request to us by:
Only you or someone legally authorized to act on your behalf may make a request related to your personal information. If you are a parent or legal guardian, you may also make a request on behalf of your child. In order to designate an authorized agent to act on your behalf, you must also send a signed, written authorization to us.
For all requests other than requests to opt-out of sale or behavioral/targeted advertising, you must provide us with your name, email address, phone number, the date of your last order, your last order number. We will verify your identity by matching the information we have collected against the information you have provided. Failure to provide that information may prevent us from processing your request. For requests to opt-out of the sale of personal information or behavioral/targeted advertising, we do not need to verify your identity and you only need to provide your name and email address. If you have requested that we correct your personal information, we may also request that you provide information about the personal information that you believe is inaccurate, including supporting documentation.
Appealing Our Decision
If we refuse to take action on your request, you may appeal our decision within a reasonable period of time, not to exceed 60 calendar days from the date of your receipt of our response. You may exercise your appeal rights by emailing us at [email protected]. Please include your full name, contact information, the basis for your appeal, and any additional information or documents that you would like us to consider.
Notice of Financial Incentives and Right To Opt Out.
We offer various financial incentives including a membership program and a rewards program. The terms of the financial incentive and rewards program will be presented to you at the time you sign up. We will ask you to provide personal information, including contact information, in connection with these and other programs. Third parties who will receive personal information collected in connection with our rewards program are described in “Disclosure of your information” section above. It is not our business practice to assign a specific monetary value to personal information. However, certain state laws requires that we assign a value. The financial incentives we offer to consumers are reasonably related to the value of the consumer’s data to our business. We calculate this in good faith based on our reasonable but sole determination using factors that include expenses we incur to collect, store and keep personal information. We also considered the expenses related to providing the financial incentive.
Participation in any financial incentive program is optional and you may withdraw from participating in financial incentives at any time. You can withdraw or opt-out through your account portal or by emailing us at [email protected]. Opting out may impact your ability to receive additional rewards or promotions. When you cancel, your rewards membership will be deactivated, all offers associated with your membership account will expire immediately, and your account will be deactivated.
Sale or Sharing of Personal Information
We do not sell personal information in exchange for money unless you have opt-ed in to those sales. As described in this policy, we also use cookies, pixels and other technologies on our Website whose collection of information may be a “sale of personal information” or “sharing of personal information for targeted or cross-context behavioral advertising”, as such terms are broadly defined under state privacy laws. In the 12 months preceding the last updated date below, we have “sold” to or “shared” the following categories of personal information: identifiers, contact information, commercial information, geolocation data, internet or electronic usage data, and inferences. We do not knowingly sell or share the personal information of minors under the age of 16.
Other California privacy rights
California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: Clark Core Services, LLC, Attn: Legal Department, 2205 Old Philadelphia Pike, Lancaster, PA 17602.
If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our Website. Please note that fulfilment of the request may not ensure complete or comprehensive removal (for example, copies may remain viewable in cached and archived pages or might have been copied and stored by other Website users). To request removal of content or information, send an email to [email protected].
We use reasonable security measures as required by law to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security and encourage you to use the Website and share information with caution. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Your personal information may be transferred and maintained on computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ. If you are located outside of the United States and choose to provide information to us, note that we transfer the data, including, but not limited to, personal information, to the United States and process it there. Your use of the Website and submission of such information represents your consent to our Terms of Use, Privacy Policy, and transfer of personal information. The Company will take reasonable steps to ensure your personal data is treated securely and is not transferred to an organization or country unless there are reasonable security controls in place.
Our Website is not intended for children under the age of 16. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information this Website or through any of its features, register on the Website, make any purchases through the Website, use any interactive or public comment features on the Website, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at: [email protected]. California residences under 16 may have additional rights regarding the collection and sale of their personal information.
We will post any changes that we make to our Privacy Policy on this page. If we make material changes on how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through notice on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you and for periodically visiting our Website, Privacy Policy, and Terms of Use to check for any changes. Changes to the Privacy Policy, and Terms of Use are effective upon posting to the Website.
All questions or comments about this privacy and our privacy practices should be directed to: [email protected] or (717) 392-7550. You may also contact us online using our Contact Form available at https://www.clarkassociatesinc.biz/contact/.
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